ESPECIALLY FOR ROMANIAN MANAGERS AND LEADERS
Difficult conversations are an inevitable part of management. Whether it’s about a failing project, performance issues, neutralizing bickering and toxic team members, or a change initiative that won’t be well received – there will come a time when you will need to initiate a tough conversation.
Leaders often avoid difficult conversations because they often trigger an emotional response. Its inevitable people will show anger or shut down. There might be embarrassment, defensiveness, frustration, stress, and possibly tears. Most leaders have not been taught to calmly respond to emotional reactions. They know there is a real cost of failure, so they rationalize their avoidance until the problem escalates.
Have you ever told yourself that talking about the problem will make it worse? Or you can’t risk making someone feel badly? There are many myths of comfort and convenience that keep leaders from having difficult conversations even though the outcome could lead to growth and success.
The longer you wait to have these important conversations, the more it will affect your relationship with the person, the workplace environment, and your overall success as a leader.
This workshop will give you effective tactics for holding difficult conversations, including how you manage the emotions that arise. You will learn how to work within the Discomfort Zone and how to use moments of discomfort to create breakthroughs in thinking.
You can’t tell them to think differently and expect results. Helping others see their blind spots, gaps in logic, and barriers to change means you must challenge how they think. If done the right way, there is a moment in the conversation where a good question or powerful statement could change everything. The employee sees what has been stopping them from moving forward. They know what they must do next. They commit to their decisions and the needed changes.
This powerful session will help you create these breakthrough moments in your conversations, opening the minds of the people you work with. You will not only become a more successful communicator, you will practice methods for creating memorable developmental moments for the people you lead.
Dr. Marcia Reynolds will teach how to set the tone of the conversation for maximum results, what to say to start off the conversation, and then how to use the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations.
Stop avoiding difficult conversations. Attend this workshop to dramatically improve your conversations and overall outcomes.
- Prepare for an uncomfortable conversation.
- Start the conversation with an engaging statement.
- Use a coaching approach to shift how someone thinks about a situation.
- Recognize blocks and blind spots and then clear the path for an action plan.
- Practice a 4-step process for staying calm and confident.
Participants will leave with a toolbox of techniques to immediately begin making positive changes in their conversations.
“I always find your sessions motivate me to make a big step forward. I can clearly see the value in allocating more time in coaching and giving feedback to my team. Every day as I feel I am getting stronger in choosing the right words and forming the right questions, and then understanding their answers at a much deeper level. The results are impressive. Thank you again.. I look forward to the next session with you.” – Vassilis Karonis, Cluster Manager at Seago Line
THIS WORKSHOP IS FOR:
- everyone who wants to learn a 4-step process for staying calm and confident in difficult conversations
- executives and leaders from a wide range of companies and non-profits
- coaches, trainers, facilitators and learning leaders
Dr. Marcia Reynolds
PsyD, Director, ICF Global Board, Master Certified Coach
Dr. Marcia Reynolds, president of Covisioning LLC, is fascinated by the brain, especially
what triggers feelings of connection, commitment, and possibility. She draws on her research as she coaches and trains leaders to recognize and bring out the brilliance in others through meaningful conversations. She has worked with leaders in 38 countries, including top universities such as the Harvard Kennedy School, Cornell University, and the Moscow School of Management. Her expertise is in emotional intelligence and transformational coaching skills, with a specialty in leadership programs for women. Prior to starting her own business, her greatest success came from designing the employee development program for a global semiconductor manufacturing company facing bankruptcy.
Within three years, the company turned around and became the #1 stock market success in 1993. Dr. Reynolds is a pioneer in the coaching profession. She was one of the first members and the 5 th global president of the International Coach Federation and has returned to the board as a Global Director. She is also the training director for the Healthcare Coaching Institute at Virginia Tech, and on faculty for the International Coach Academy in Russia and Create China Coaching in China, and a past president of the Association for Coach Training Organizations. She was recognized by the Global Gurus top 30 as the #5 coach in the world. She was one first people to earn the designation of Master Certified Coach.
Interviews and excerpts from Marcia’s books Interviews and excerpts from Marcia’s books
Outsmart Your Brain, The Discomfort Zone: How Leaders Turn Difficult Conversations into
Breakthroughs, and Wander Woman: How High-Achieving Women Find Contentment and
Direction, have appeared in many places including Fast Company, Psychology Today, and The Wall Street Journal. Marcia’s doctoral degree is in organizational psychology and she has two master’s degrees in education and communications. Her website is http://outsmartyourbrain.com
Dates: 2018, November, 30th | Venue: Hotel Marriott, Bucharest, Romania
Created with ♥ by Monica Nicolescu, #ICFCoachPCC and Daiana Stoicescu – #ICFCoachPCC